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Not receiving text notifications

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‎02-03-2020 09:19 - last edited on ‎02-04-2020 11:54 by Fitbit Moderator

‎02-03-2020 09:19 - last edited on ‎02-04-2020 11:54 by Fitbit Moderator

Not receiving texts. I do get emails and notifications from my apps. Also receiving phone calls.  My texts are the most important when I workout.  Is there a solution or what? Just would like to know.  

 

Moderator edit: Subject for clarity 

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4 REPLIES 4

‎02-04-2020 11:54

‎02-04-2020 11:54

Hi @Skarli828, welcome to the Community Forums!

 

I appreciate the details that were shared in your post. To better assist you with this, can you please let me know which mobile device you're currently using? Also, when was the first time you experienced this? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured and to try some troubleshooting steps.

 

Keep me posted.

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‎02-04-2020 12:13

In response to RicardoFitbit

‎02-04-2020 12:13

I have a versa 2 and use a Samsung 10 note.  I have been using this since September and everything has been fine. About a month ago I notice no texts. I was able to get the texts again but only for a week. I have updated my phone and the Fitbit.  I do get emails and calls. I have checked everything. Thank you for responding. Sent via the Samsung Galaxy Note10, an AT&T 5G Evolution capable smartphone
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‎02-05-2020 09:55

In response to Skarli828

‎02-05-2020 09:55

This is a known issue affecting some S10 users. 

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‎02-05-2020 15:04 - edited ‎02-05-2020 15:06

In response to Rich_Laue

‎02-05-2020 15:04 - edited ‎02-05-2020 15:06

Your update is appreciated @Skarli828.

 

Thanks for all the details that were shared in your post. To move forward with this, can you please let me know if your Samsung Galaxy Note 10 is running Android 9 or Android 10? At this moment, just as @Rich_Laue mentioned, we are aware of an issue that's affecting the text notifications feature on Android 10, not specifically the Samsung Galaxy S10, so this could be the root cause of your issue too.

 

On the other hand, keep in mind that the Samsung Note 10 is not listed as a compatible device with our products and services, therefore, since this is a requirement to receive notifications on your Fitbit, please try with a compatible device instead and let me know if the issue persists.

 

I'll be around. 

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