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Not recognising my exercise

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‎10-29-2018 14:59

‎10-29-2018 14:59

Hi my fitbit charge HR hasn't reconised my exercise activity since the 22nd October.

 

I do 4 bike journeys to and from work 5 days a week that take about 13 minutes each way and usually my Fitbit logs these but for  some reason it doesn't any more.

 

Is anyone else having this problem or is it just me.

 

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‎10-30-2018 21:47

‎10-30-2018 21:47

If you are letting the tracker auto-recognize your activity, it could be that it is not long enough. You can adjust the minimum time length required for it to count as a workout.  On phone dashboard, click on "Track exercise' tile; then click the gear icon near top right.  It will show the auto-recognized activities and the min time required.  Click an activity and can change the min time.  I think the original default time is 15 minutes if you haven't changed it so maybe you are often just under that.

 

Alternatively, you can ensure that your activity is always credited by pressing the side button to start activity, and press again to end it.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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