Not sure how to fix this

[TheRealS12]

I updated my Samsung S24 Ultra this morning and now I get a nebulous message from Google Play services error stating "please complete action required by Fitbit". There is no description of the action thatis needed. 

Any suggestions as to what needs to be done would be appreciated.

[LZeeW]

Hi @TheRealS12.  I moved your post to the Android app forum, a better fit for your issue.  I hope you get the help you need.

Can you share more details about the update?

[Gr4ndp4]

Hi, @TheRealS12, Welcome to the community. I'm trying a modest reference to Google Gemini and have put your question to the app. This is the response; it's a very comprehensive synopsis of the steps we would usually suggest. Before you start sync your Fitbit Device.  I will be very interested in your feedback. Let us know what you think.

From Gemini 

An Android OS update can sometimes disrupt the connection between Google Play Services and third-party apps like Fitbit. Since the action is not specified, you will likely need to re-establish the connection. 

Here is a step-by-step guide to resolve the issue, starting with the simplest solutions. 

Method 1: Restart both your devices

This is often the quickest solution for minor software glitches.

1. Restart your Samsung S24 Ultra.
2. Restart your Fitbit device. The process varies by model, but often involves holding a button or placing it on its charger. 

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Method 2: Check and reset the app connection

If a simple restart doesn't work, a deeper reset of the app connection is the next step.

1. Force stop the Fitbit app: Go to your phone's Settings > Apps > Fitbit. Tap Force Stop, then reopen the app.
2. Toggle Bluetooth: Turn Bluetooth off and on again from your phone's Settings or Quick Settings menu.
3. Clear the Fitbit app cache: Go to Settings > Apps > Fitbit > Storage. Tap Clear cache. Do not choose "Clear data," as this will delete your login information and settings.
4. Check app permissions: Go to Settings > Apps > Fitbit > Permissions. Ensure that Location, Nearby devices (on Android 12+), and any other permissions requested by the app are enabled. 

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Method 3: Reconnect your Fitbit device

If the message persists, you may need to "forget" your Fitbit and set it up as a new device.

1. Unpair your Fitbit:
   • On your phone, go to Settings > Bluetooth.
   • Find your Fitbit device in the list of paired devices and tap the gear icon next to it.
   • Select Forget or Unpair.
2. Remove from Fitbit app:
   • Open the Fitbit app, tap your profile picture, then tap your device.
   • Scroll down and tap the Remove This Device option.
3. Re-pair the device:
   • In the Fitbit app, tap your profile picture > Set Up a Device.
   • Follow the on-screen instructions to set up your Fitbit again. 

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Method 4: Update the Fitbit app

Compatibility issues can occur after a phone OS update. Make sure your Fitbit app is also up-to-date.

1. Open the Google Play Store on your phone.
2. Search for the Fitbit app and check if an update is available. If so, install it. 

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Method 5: Clear Google Play Services cache and data

As a last resort, you can clear the cache and data for Google Play Services, but be aware of the consequences. 

Warning: Clearing Google Play Services data can affect other apps and may require you to re-enter information or sign in again. 

1. Go to your phone's Settings > Apps > Google Play Services.
2. Go to Storage and cache.
3. Tap Clear cache.
4. If the problem continues, repeat the process but tap Clear storage > Clear all data. 

Please post here again and let us know how you get on.

Cheers

[LaShelle]

I had the same vague message and now the battery on my versa lasts less than 24 hours most days.

[Gr4ndp4]

Hi, @LaShelle, Welcome. Battery drain depends on usage. If you are using GPS while tracking a walk or run, you may find this article of interest: How do I use GPS on my Fitbit device - Fitbit Help Centre. It should not impact the battery reserve on your Versa. If you have Premium and you are using "Snore Report," this may cause battery drain. What should I know about Fitbit sleep stages? - Fitbit Help Centre explains. How long have you had your Versa?(You do not mention which one you have) Small form wearable devices have modest batteries, and the life expectancy is limited to the number of charge/discharge cycles. Inevitably, there is a limit after which the battery degrades. Depending on where, when and from whom you bought your Versa, you may have the benefit of Fitbit's returns and warranty policy. I hope this helps.

Cheers

[ChristosD]

Interesting that the “Snore Report” feature can drain so much battery. I might have to turn it off if I want my Versa to last longer between charges. Even though it’s a neat feature, I guess it’s one of those things where convenience comes at the cost of battery life. It’s a trade-off, but for longer usage, disabling it seems like the smarter move. By the way, I recommend checking out this website, it has some very interesting offers. I hope you find it useful.