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Not syncing, no notifications. Versa android

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‎01-08-2019 02:12

‎01-08-2019 02:12

Very frustrated with this product. It was a Christmas purchase, and looks like these same issues going on all year!! 

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1 REPLY 1

‎01-09-2019 08:58

‎01-09-2019 08:58

@Julesvoy It's great to see that you've visited the Fitbit Community! Sorry to hear that your Versa isn't syncing nor getting notifications from your Android device. Which phone are you using? Is it compatible? You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

 

Let me know how it goes!

Alvaro | Community Moderator

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