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Not syncing when not near my house WiFi

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‎12-08-2018 15:01 - last edited on ‎12-09-2018 07:58 by Fitbit Moderator

‎12-08-2018 15:01 - last edited on ‎12-09-2018 07:58 by Fitbit Moderator

The last 2 days I have been away from home I am having trouble syncing my Fitbit with my Android phone app. How can I fix this problem please. Yvonne Pritchard 

 

 

Moderator edit: Clarified subject

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3 REPLIES 3

‎12-09-2018 07:58

‎12-09-2018 07:58

Hello @SunsetRunner.

 

Thanks for sharing this with us. Let me help you figure out what could be causing this to happen.

 

It is possible that there is an issue or some sort of block on the Fitbit website when you are syncing through mobile data. My suggestion in this case would be to restart the data plan on your S5 and then try to sync once again.

 

If that doesn't work, try getting in touch with your service provider and have them check if there is some sort of block on the syncing process from their end.  It definitely sounds like it is coming from the data provided.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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‎12-16-2018 02:18 - last edited on ‎12-16-2018 10:32 by Fitbit Moderator

In response to LanuzaFitbit

‎12-16-2018 02:18 - last edited on ‎12-16-2018 10:32 by Fitbit Moderator

Everything is working well now. Thanks for the feedback appreciate it. Thank you 

 

 

Moderator edit: Removed personal info

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‎12-16-2018 10:31

In response to SunsetRunner

‎12-16-2018 10:31

Hello @SunsetRunner.

 

Thanks for letting me know that everything seems to be working as intended now. Glad to read!

 

If you have the time, be sure to visit one of our Discussion boards. Lots of different topics to talk about with other users so maybe something will pique your interest.

 

Feel free to let me know if there is anything I can help you with.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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