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Not syncing with Galaxy S8

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‎11-11-2018 14:52 - last edited on ‎11-12-2018 06:11 by Fitbit Moderator

‎11-11-2018 14:52 - last edited on ‎11-12-2018 06:11 by Fitbit Moderator

I have a Fitbit one. Phone is a Galaxy S8 running Android 8.0. My last sync was earlier today. It looks like it's syncing, but the steps won't update. I reinstalled the app and cleared the cache but neither has worked.

 

 

Moderator edit: Clarified subject

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‎11-12-2018 06:16

‎11-12-2018 06:16

Welcome to the Forums @beansf11.

 

Thanks for trying to reinstall the apps and clear the cache to get it to work before posting in here. Let me help you to get it to work.

 

In this case I'd recommend that you try following all of the steps listed in this help article. They should definitely help out in getting everything to work correctly. 

 

Let me know if there are any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂

View best answer in original post

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1 REPLY 1

‎11-12-2018 06:16

‎11-12-2018 06:16

Welcome to the Forums @beansf11.

 

Thanks for trying to reinstall the apps and clear the cache to get it to work before posting in here. Let me help you to get it to work.

 

In this case I'd recommend that you try following all of the steps listed in this help article. They should definitely help out in getting everything to work correctly. 

 

Let me know if there are any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
Best Answer
0 Votes