Not syncing with Honor 7x

[SunsetRunner]

 im using huawei honor 7x having 8.0 oreo and Bluetooth v4.2 and done all troubleshooting steps but my versa isn't syncing.it will sync for first time but after some time it will disconnected from the mobile..so please reply ASAP 

Moderator edit: Clarified subject

[LanuzaFitbit]

Welcome to the Forums @SunsetRunner.

Thanks for trying to go through the troubleshooting steps.

This might be happening because the Honor 7x is not in the supported devices list. This means that the app has not been fully optimized to work with that phone.

As long as it fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, there is a possibility that it can sync but we cannot guarantee that it will. Some users of phones that aren't on the list have mentioned that following the steps in this article has helped, so maybe you could give it a shot.

Let me know if you have any further questions.

[Trees18]

I too cannot connect my versa to my honor 7. I've been through all of the troubleshooting steps with an initial success. It worked for 2 days and now not at all. I've even tried restoring factory settings.

Now it won't connect at all. 

Sort it out Fitbit.. it's not even a new phone. 😠

[LanuzaFitbit]

Welcome to the Forums @Trees18.

I apologize for the delay in my response. Thanks for trying the steps I mentioned above and letting us know that they worked for a bit.

You could also try these steps, maybe they will work:

1. Go into the phone's Bluetooth settings and look for your Fitbit in there.
2. Remove it from the list of paired devices.
3. Restart your phone.
4. Run the set up process once again.

Let me know if you have any further questions.

[StorminOreos]

I also have the Honor 7x. The first time I paired the versa with my phone it worked for a few days. It stopped working after that. Then out of the blue it worked for a day a week and a half later. Hasn't paired since. How is it that it will sync with my iPad but not my phone?? Come on fitbit please update your compatibility. We need our phones to connect with your fitbits. I'm very upset because I spent 200 dollars on a versa I can hardly use the way I wanted to. All because your syncing technology is old. Please update so the honor 7x will pair. Otherwise I want a full refund because this is just sad. I really want it to work and if you want to keep your customers you'll update your system. Please update!! 

[LanuzaFitbit]

Welcome to the Forums @StorminOreos.

I apologize for the delay in my response. We understand that this can be a frustrating situation.

At this time we do not have any details of when we can expect the Honor 7x to be added to the list, however , maybe you could post about it in our Feature Suggestions board. That way other users can comment on the idea and vote for their idea to show their support. Be sure to read the FAQ to better understand how that board works.

Feel free to reach out if there is anything else we can assist you with.