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Not syncing with latest version of the app

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‎09-11-2018 08:09

‎09-11-2018 08:09

After updating the app I have now been told it's compatible with my Sony Ericsson Xperia x compact, I was working fine till I was advised to update the app. I've not even been given any idea when it may if at all work. 

Best Answer
3 REPLIES 3

‎09-12-2018 11:38

‎09-12-2018 11:38

@Le75 Welcome to the Fitbit Community! I hope you're doing well! Sorry to hear that your tracker isn't syncing after updating the Fitbit app. Go to your phone's bluetooth settings and removed the devices listed there. After this restart your phone and your Fitbit device. 

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎09-12-2018 22:27

In response to AlvaroFitbit

‎09-12-2018 22:27

Thanks for advise, unfortunately it hasn't worked. Guess I'll just have to
wait till fitbit update it for my phone.
Best Answer

‎09-30-2018 11:23

In response to Le75

‎09-30-2018 11:23

@Le75 Thank you for following my suggestions and sorry for the delay in my reply. You could try these additional suggestions in the help site to see if they help resolve the issue.

 

Keep me posted!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes