Not syncing

[ClaireSull]

My phone is not syncing with my Versa. 

[SteveH]

The usual things to try when you get syncing issues are:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

These have always worked for me when I’ve had problems but others have found other steps that worked for them. For example:

• let the battery completely drain and then recharge

If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com

[ClaireSull]

Thanks I will try both if thd first suggestion doesn't work. 

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[Rich_Laue]

Many have found that clearing the phone's, or at least the Fitbit app's cache has helped. 

Last time I talked with support they had me do this. 

[ClaireSull]

OK thanks. I think I managed. I started from scratch. Although it was a big hassle as it wouldn't pair with my phone. C

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