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Not syncing

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‎06-29-2017 13:27

‎06-29-2017 13:27

I have a Samsung Galaxy On5

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‎06-30-2017 00:08

‎06-30-2017 00:08

Are you having problems setting up your fitbit or was it working ok but has now stopped?

 

If you are trying to set it up the problem may be that it's not on the list of supported devices at www.fitbit.com/devices Hopefully someone with that phone will be able to confirm whether it will work or not.

 

If it was working but has now stopped then try restarting your phone and then your fitbit using this procedure: https://help.fitbit.com/articles/en_US/Help_article/1186/ Give this a few tries though as it sometimes doesn't work

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