07-19-2019 15:08
07-19-2019 15:08
Fitbit 8s not syncing to my Android phone. I have the Galaxy Samsung J7 V. It synced perfectly until Fitbit did a forced firmware update, basically leaving my phone obsolete for the app. When I called Fitbit, they said there would be a new update the following day. Still hasn't happened. I'm beyond irritated. Because it will no longer sync, it's losing time, I can't join any challenges, and it won't record sleep anymore. Any suggestions? Please? I have no other devices I can use.
Karen
07-19-2019 15:18
07-19-2019 15:18
I've been trying for the past 1/2 hr, with no luck. Saying tracker not found. I asked on fitbit support over on twitter.
07-20-2019 00:42
07-20-2019 00:42
I haven't been able to sync since monday. Support not replying to my emails
07-20-2019 04:10
07-20-2019 04:10
07-21-2019 10:30
07-21-2019 10:30
I figured out my issue. Everything working again. Hope everybody else with sync issues get their issues figured out.
07-21-2019 14:36
07-21-2019 14:36
Anyone still having issues with syncing? My phone hasn't synced since I arrived in France on hols. Back in UK now and still on French time and no syncing.
07-21-2019 18:19
07-21-2019 18:19
What did you do to make it work?
07-22-2019 01:36
07-22-2019 01:36
07-22-2019 02:49
07-22-2019 02:49
Mines not sync I keep getting the same message. How did you fix?
07-22-2019 07:05
07-22-2019 07:05
Same issues here. Have uninstalled and reinstalled the app several times. It syncs once after re-installation then back to nothing again.
VERY frustrating!
07-22-2019 07:36
07-22-2019 07:36
Would you mind sharing the solution /issue you found in case it's affecting others and we haven't been able to figure it out? I'm getting no help elsewhere and making little progress on my own, sadly.
07-25-2019 04:01
07-25-2019 04:01
Support have been in touch. Advised to restart device and phone. Force stop on fitbit app, then delete device from fitbit app. Turn off bluetooth on phone. Turn bluetooth back on. Go into fitbit app and follow instructions for adding device. I did all of this and got as far as bluetooth finding my Alta but it wont pair. My device is now being replaced. I am using a Android phone.
My son in law has a Charge3 and that hasn't sync since the latest update. He's hoping it doesn't have to be replaced as well.
07-25-2019 05:03
07-25-2019 05:03
07-25-2019 05:22
07-25-2019 05:22
I've been having sync problems since the updates, too. And it's unpredictable. Apparently if I'm at work, sync will work (most of the time), but at home, hardly any of the time. It took me three hours to get it to sync last night. Fitbit try to tell me that it must be my phone, but I had no problems of that nature until the forced upgrade of the app. I acknowledge that this is how business is done these days, but I object to forced upgrades. I think it's offensive and an invasion of my privacy and right to choose.
Ultimately, the biggest issue I've had with the app is in how unstable it is. It crashes at the slightest provocation, more pronounced when using Fitbit Communities, reading posts, and participating in discussions, but really, at any time.
So they release a face lift that does nothing for the stability, and makes the app's handling of bluetooth worse than ever. And I no longer have stairs measured. The home dashboard screen takes ages to update. I've synced, checked the step count, and seen that it is accurate, but on returning to the dashboard, the step count on the dashboard still displays the step count prior to syncing. Last time, it stayed that way for something like 20 minutes.
They're so focused on delivering new features and a new "customer experience" that they've forgotten to iron out the bugs. Goodness knows what their test teams are doing!
07-25-2019 05:23 - edited 07-25-2019 05:30
07-25-2019 05:23 - edited 07-25-2019 05:30
@RottieLover wrote:I figured out my issue. Everything working again. Hope everybody else with sync issues get their issues figured out.
What did you do? I'd love to know, please?
07-25-2019 05:28 - edited 07-25-2019 05:31
07-25-2019 05:28 - edited 07-25-2019 05:31
@limalan wrote:
Thanks for responding and trying to help. But again, I CAN'T FORCE A RESTART. IT'S FROZEN. DOESN'T BOOT, REBOOT, VIBRATE, BUZZ, OR MOVE. How do I force a restart when it's frozen, plugged in or not? Lisa Malander
How long have you had it? When I had issues, they replaced mine.
07-25-2019 05:45
07-25-2019 05:45
Please, when you find your issues and it works again, share your solution with this group - someone by be able to use the same resolution. This forum is for people to help each other when Fitbit experts aren't willing or able. Just saying "mine's working, good luck with yours" leaves us all a bit frustrated 😉
Thank you all!
07-25-2019 08:31
07-25-2019 08:31
@DJ1962_testerMy issue was related to the fact that my Versa had connected via bluetooth to my pc, as well as my mobile. Once I realized this, I removed it from my pc & the sync issue went away.
07-25-2019 09:10
07-25-2019 09:10
07-25-2019 10:09
07-25-2019 10:09