Not syncing

[caverunkaren196]

Fitbit 8s not syncing to my Android phone. I have the Galaxy Samsung J7 V. It synced perfectly until Fitbit did a forced firmware update, basically leaving my phone obsolete for the app.  When I called Fitbit, they said there would be a new update the following day. Still hasn't happened.  I'm beyond irritated. Because it will no longer sync, it's losing time, I can't join any challenges, and  it won't record sleep anymore.  Any suggestions?  Please? I have no other devices I can use.  

Karen 

[pohlcat01]

Mine has had issues since I had the app update to the "new experience" 

My experience with the new app is horrible. 

Countless reboots of my phone and watch, going in and out of airplane mode... pretty much on average, more than once a day. 
All day sync is also not working. Even when my app syncs after opening, it almost never is already up to date when I go to look at or log something. Seems to only sync when I open it.

[leecalvink]

There are way too many threads on syncing issues on this site, and a lot of the threads seem useless. They need to start collecting solutions under a single pinned thread.

This is what I did when I was having sync issues. I don't know if this will work for everyone but it works for me. I have the VERSA model.

1. Shut off everything sync related in the app, I don't need to be syncing every minute of every day.

2. Once a day manually hit the sync button in the app, if it doesn't connect I do one of the next steps.

3. Turn off bluetooth, then turn it back on, then try syncing again. If that doesn't work, I remove Versa from the bluetooth settings as a paired device and then tap Versa to re-pair it again.

There hasn't been a need to reinstall anything or even restart anything.

[leecalvink]

Oh yeah, I don't think it should matter but I use an old Moto G Play with Android 7.1.1.

[pohlcat01]

Before the "new experience" it hardly had any sync issues. now, everyday, sometimes more.... 

[DJ1962_tester]

Can you just let it run flat out of power? Then try again? It worked for my Charge.

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@DJ1962_tester wrote:

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@limalan wrote:
Thanks for responding and trying to help.  But again, I CAN'T FORCE A RESTART.  IT'S FROZEN.  DOESN'T BOOT, REBOOT, VIBRATE, BUZZ, OR MOVE. How do I force a restart when it's frozen, plugged in or not? Lisa Malander 

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How long have you had it? When I had issues, they replaced mine.

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[Spudda77]

Cheers all up and running now

Get Outlook for Android

[limalan]

I am trying that now.... Time will tell! Lisa Malander 

[limalan]

I have no idea how long I've had this.  When did it come out?

I let my charge 3 run out of battery completely - the Twitter help said to reset fitbit, turn Bluetooth off and on and reboot the phone, then restart the firmware update-my update does complete, but they suspect it's stuck on install mode 🙄

I let it run out, plugged it in for a couple of hours, and it won't turn back on. 

This is LITERALLY costing me cash money, not having this crappy device in working order.

[pohlcat01]

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@leecalvink wrote:

There are way too many threads on syncing issues on this site, and a lot of the threads seem useless. They need to start collecting solutions under a single pinned thread.

This is what I did when I was having sync issues. I don't know if this will work for everyone but it works for me. I have the VERSA model.

1. Shut off everything sync related in the app, I don't need to be syncing every minute of every day.

2. Once a day manually hit the sync button in the app, if it doesn't connect I do one of the next steps.

3. Turn off bluetooth, then turn it back on, then try syncing again. If that doesn't work, I remove Versa from the bluetooth settings as a paired device and then tap Versa to re-pair it again.

There hasn't been a need to reinstall anything or even restart anything.

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This is a band aid, not a solution. Most people are aware how to do these things. 
I posted so that hopefully dev will see it and fix the issue. These devices are supposed to sync automatically...