help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Not tracking everything

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-11-2023 06:35

‎07-11-2023 06:35

My FITBIT is only tracking steps, not activity per not hour, sleep, active min, etc. Any thoughts on how to correct this?

Best Answer
0 Votes
3 REPLIES 3

‎07-30-2023 14:54

‎07-30-2023 14:54

@Kremsburg , Kathy, can you tell us more about your problem, like:

what kind of fitbit are you using. 

How do you know your fitbit is not tracking these thnings? Phone, PC, fitbit itself?

I found, for example, that my SpO2, was not visible in the app but my Sense DID give some numbers.

Community Council MemberMario Dings | Rotterdam NL
Fitbit: Versa, Versa2, Sense. (Versa light) - Phone: Android. - Developer clockfaces.(Nederlands)
Best Answer

‎07-31-2023 12:46

‎07-31-2023 12:46

Hello @Kremsburg 

From your brief post, it sounds like you might have an issue with your Fitbit syncing with the app on your phone/tablet. If this is the case, click here for troubleshooting steps: Why won't my Fitbit device sync? 

If this isn't your issue, please provide more details about the problem you're experiencing. We'll do our best to help you. 

Rieko | N California USA MBG PE

Best Answer
0 Votes

‎07-31-2023 22:26

‎07-31-2023 22:26

Hi @Kremsburg - in addition to what has been mentioned, please be aware if you have a watch on the latest 194.61 firmware version, there are problems with it.

That's why it's important to know which Fitbit device you have and the firmware level and where you see the information (or rather don't).

To check in the Fitbit App click profile photo and device photo and firmware level is shown at the top.

Author | ch, passion for improvement.

Best Answer