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Not tracking exercise

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‎01-14-2020 08:30

‎01-14-2020 08:30

Walked 28 minutes this morning, fitbit did not record it. Just did another 30 minutes, nothing. I have the charge HR 

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13 REPLIES 13

‎01-14-2020 10:42

‎01-14-2020 10:42

Same. I have the Inspire HR. Just updated the firmware 2 days ago. It tracked yesterday, not today.

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‎01-14-2020 13:30

In response to Digitaldeuce

‎01-14-2020 13:30

My Charge HR just recorded both of the walks I did this morning.
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0 Votes

‎01-14-2020 14:02

In response to Bopsie

‎01-14-2020 14:02

just did another ... still no auto-tracking.

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‎01-14-2020 15:30

‎01-14-2020 15:30

I'm having the same problem today with my Blaze. It's recording the steps but I can't see the individual exercise periods. Have not seen this problem before.

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‎01-15-2020 06:04

‎01-15-2020 06:04

I have Alta HR and noticed same time thing, steps and HR note exercise but app isn't recorded it. I updated it yesterday morning and it's any exercise since then.

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‎01-15-2020 06:16

In response to ManchesterLizar

‎01-15-2020 06:16

Not sure what's going on with this app. No exercise recorded yesterday
morning but it then recorded the exercise around 3pm. Now this morning no
tracking of exercise again, only my steps.
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‎01-15-2020 06:50

In response to Bopsie

‎01-15-2020 06:50

so ... the two exercise periods I did yesterday.... just showed up today, properly tracked from yesterday.

 

I did a good 35 min walk this morning - and here 3 hours later... no 'auto track'

now... place your bets, will it be there tomorrow?

The app used to do this processing faster. If it's doing this on some cloud cluster... could that server be hammered and not processing as fast as it used to?

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‎01-15-2020 06:55

In response to Digitaldeuce

‎01-15-2020 06:55

Yeah just refreshed and my exercises from this morning and yesterday have suddenly appeared!

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‎01-15-2020 08:25

In response to ManchesterLizar

‎01-15-2020 08:25

I tried again and still nothing after Jan 13th.

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0 Votes

‎01-15-2020 08:38

In response to SunsetRunner

‎01-15-2020 08:38

my exercise from this morning JUST updated, and correctly.

Was 3 hours behind.

 

My thought is that it's cloud-based... and their servers are just experiencing lag, or load.

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‎01-15-2020 09:09

In response to Bopsie

‎01-15-2020 09:09

I have the versa.and it stopped  tracking weekly exercise yesterday  afternoon.  So what is going on with it. Does anyone  know.

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‎01-17-2020 06:26

In response to SunsetRunner

‎01-17-2020 06:26

Update; exercise started tracking again yesterday; Fitbit had responded that there was a temporary glitch which I presume has been fixed.

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0 Votes

‎01-17-2020 06:37

In response to SunsetRunner

‎01-17-2020 06:37

Yes. Never got that note on the glitch - -but it does seem to be back to normal with auto-tracking

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