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Note 5 compatibility?

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‎02-15-2016 17:34 - last edited on ‎02-23-2016 15:41 by Moderator Alum

‎02-15-2016 17:34 - last edited on ‎02-23-2016 15:41 by Moderator Alum

I have the Charge HR and it worked fine with my previous iphone but I got a Note 5 now and I cannot get it to sync.  Ive restarted the phones with and without bluetooth, reinstalled the app, restarted the Charge while connected to PC.  Nothing works

 

When will support for this phone be available?  Im ready to go to another tracker since I cant use this anymore.  

 

Moderator edit: edited title for clarity

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‎02-22-2016 10:48

‎02-22-2016 10:48

@sherryberrykix It's great to see you in the Community! So sorry to hear that your Charge HR is not connecting with your Note 5. I'd like you to verify in this page if your Android device is in the supported devices list. If the device has not been added yet, you can submit your request in our "Feature Request" board so our engineering team can take your request into consideration and it can be added soon.

 

Let me know if you need more help my friend and I'll be around! Smiley Happy

JuanJo | Community Moderator

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