Note 8 not syncing with Blaze

[Jbacote]

I've had my Note 8 and my Fitbit Blaze for about 8 months do not have any of the syncing issues that people were saying until the last two weeks. There have been no updates to my phone or blze.. I call support and they said my phone is not compatible however how does it work for 8 months and then just stop can can someone advise. It syncs but it takes like an hour of using all of the methods that I've seen in the forums.. and that just sucks

moderator edit: updated subject for clarity

[AlvaroFitbit]

@Jbacote Welcome to the Fitbit Community! It's great to have you here! Sorry to hear that your Blaze isn't syncing with your Note 8. Go to your phone's bluetooth settings and remove all the devices listed there. After this restart your phone and then restart your Blaze by doing the following:

1.- Press and hold the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2.- Let go of the buttons.
3.- If your tracker doesn't work normally, turn off your tracker manually by doing:
- Swipe right to left on the home screen to the Settings screen.
- Tap Settings and scroll down to Shutdown.
- Tap Shutdown and confirm.
- To turn your Blaze back on, press any button.
- Sync your tracker as soon as you turn it back on. If you don't, the time may be incorrect.

After this open the Fitbit app to start a sync. Remember to have the bluetooth and location services (GPS) on.

Let me know how it goes!

[markin1]

If the syncing is not happening, then ypou might have to do repairing the devices again. The pairing between the devices sometimes broke and because of that the syncing also creates a problem. The firmware of the Fitbit has to be updated. Google support is there to help to fix the syncing issue.

Moderator edit: removed external link

[AlvaroFitbit]

@markin1 Welcome to the Fitbit Community! I hope you're doing well! Thank you for sharing your suggestions on how to fix this issue. Still members can contact Fitbit's support team if they still have issues.

I'll be around!