Syncing Issues With Note 8

[kiloforcon]

Is the Versa able to synk with the Samsung galaxy note 8 ? I haven't had any luck down loading the app on to my phone.

Moderator edit: Clarified subject

[LanuzaFitbit]

Welcome to the Forums @kiloforcon.

It is very possible that this is happening because the Note 8 lite is not part of the supported devices list. This means that the app is not fully optimized to work with that phone.

There have also been several recent updates to the app, which could've caused further incompatibility issues. It is possible that it can work as long as the phone fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, but we cannot guarantee it. If you haven't, some users have mentioned that following the steps in this article has helped them when using phones that aren't on the list. Maybe you could give it a shot.

It is important to note that there is a Note 8.0 on the list but it refers to a tablet released a number of years ago.

As for downloading the app, you should be able to do so by going into the Play Store and looking for Fitbit on the search bar.

Let me know if you have any further questions.

[kiloforcon]

Thank you for your response, the app is looking for a device and asks to
"Choose a device" [ No eligible device for app install. ] then also states
Samsung SM-N950U1 , your device already has this item installed. and same
for SPH-L720. Don't know what that means.

[LanuzaFitbit]

Hello @kiloforcon.

Thanks for sharing that.

Is this showing on the Fitbit app or where exactly are you getting this message? Remember that setting up the Fitbit needs to happen on the Fitbit app and not in the Bluetooth settings on your phone. 

Look forward to your reply.

[kiloforcon]

This happening right after down loading the Fitbit app


Sent from my Samsung Galaxy smartphone.

Moderator edit: Format

[LanuzaFitbit]

Hey @kiloforcon.

Thanks for that clarification. Could you take a screenshot and then share it in here?  That way I can see exactly how the message shows and might be able to find the best way to move forward.

In the meantime, please try to restart your phone and download the app once more. Also, are you using some sort of antivirus or firewall app? If so, try turning it off while your download and install the app and see if that helps.

Let me know if there is anything else that I can help you with.

[kiloforcon]

Already tryed all that I'm going to return this watch 


Sent from my Samsung Galaxy smartphone.

[LanuzaFitbit]

Hello @kiloforcon.

Thanks for letting me know how you will move forward with this. I definitely understand how this can be very frustrating. Hopefully you can consider Fitbit again in the future.

Let me know if there is anything I can help you with.