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Nothing but problems since update.

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‎10-19-2016 17:30

‎10-19-2016 17:30

Since I updated my fitbit Alta a couple weeks ago, I've had nothing but problems with syncing. I've done everything that everyone else has done. Turned off and on Bluetooth, restarted fitbit and phone (Samsung Galaxy S 7), and even deleted my fitbit and re-added to app causing loss of data. This is very frustrating!!! Is there a fix to this problem yet?!
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‎10-20-2016 07:55 - edited ‎10-20-2016 07:55

‎10-20-2016 07:55 - edited ‎10-20-2016 07:55

Hello, @shrebien! Welcome to the Community! Heart What do you see on your Alta's display when you try to sync? Have you tried syncing using a computer? 

 

If you've followed all these steps for syncing issues and you are still experiencing this issue, please get in contact with our Customer Support team.Cat Tongue

 

Let me know! 

Solange | Community Moderator, Fitbit
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‎10-20-2016 19:37

‎10-20-2016 19:37

Nothing shows on the Alta when it's syncing or trying to sync. I have done all the things listed. They only provide a one time fix and then it won't sync again. I don't use a computer for syncing...very inconvenient.
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