Notification issues after updating to Android 10

[AlessFitbit]

Fitbit Update: 1/15/2020

Hello, Android users!

We've been seeing a lot of you that recently have upgraded to Android OS 10 report that you're now having difficulty receiving notifications to your Fitbit watches. 

I've merged many posts together and we've escalated the issue to our developers to investigate.

Thanks for stopping by the Community to post and let us know about this issue. Subscribe to the thread so you can see any updates after we receive more information. We appreciate your patience! 

[SonyaSusdorf]

I have downloaded the Google messenger and im getting some notification but
there device is not always staying synced with my phone. Not sure if this
will help.

[Ecabec]

I tried Google Messenger and it did not work so I just switched it back to
my original. Occasionally, like once a day, I get a random text that will
come through. I can do a test call on the watch, but real calls don't come
through anymore either.

[StoneDawn]

I'm having a problem with alot of notification not working and may work
once. And then wont. But definitely not getting any text messages

[VegasGirl99]

I am also having this problem.  I am not receiving text notifications only.  I've been through the list several times of installing unistill change this and that setting to no avail.  I am glad I found this thread as I was starting to think I had some weird unknown setting somewhere that was the issue.  Hopefully this can get resolved soon.

[Lynurse1]

I'm so upset I have not been getting my messages I replaced my versa to the versa 2 thinking it needed reached although I've only had it for 1.5 years and still nothing..fitbit please fix this I would hate to give up my watch

[Nikon7734]

Is there a resolution on this yet?  I reached out again to Fitbit and this was the response...

Hello Jennifer,

This is Luis Fernando, from the Fitbit customer support Escalations department.  Your case about your notifications issue was brought to my attention.

We apologize for the inconveniences caused by this issue. We look forward to getting it corrected as soon as possible. We strongly recommend updating your Fitbit app constantly as with every new version we address any found issues (among other things)

Keep in mind that our Warranty policy states that 'Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free.'  However, as we want to provide you with the best experience possible we truly look forward to fixing this known situation as soon as possible.

Feel free to ask any questions. 

Thank you for being Fitbit. Have a good one.

Sincerely,

Luis Fernando U and the Fitbit Team

--

I have updated the watch and the phone.  This response gave no response to the issue being faced.  I am considering leaving fitbit and getting a Samsung watch.  Almost a month without notifications is ridiculous.   

[sue_sd]

Well that was one of the most asinine responses I've seen. Now they are pulling out the "we never guaranteed things would work" response? That's bs.

For what it's worth, messages stopped working when the Android 10 update came out. In Sept. People have had various issues but those of us with Pixels got instant updates to the new OS. 

And support kept saying to update the app.... Dunno about any of you but most of my apps are in an auto update schedule. Also the restart, stop Bluetooth, stop the app, howl at full moons, and various other suggestions from Fitbit are crap script responses. 

I had hoped they would have gotten their act together by now. I will say this... I find it highly amusing that I am suddenly seeing dozens of "me too" messages each day. 

THEY HAVEN'T FIXED THIS SINCE EARLY SEPTEMBER. DO YOU REALLY THINK THEY ARE GOING TO FIX THIS NOW???

[ptrshe]

Thank you for that update. I am looking at Samsung as well since message notifications is the primary reason I bought the watch. Microsoft's Band performed better than Versa 2 in that my watch would buzz before my phone even rang or text notifications appeared.. So disappointing.

[Sgibson513]

I did receive an update for my Fitbit app today. Fingers crossed

[StoneDawn]

I am now getting really upset also. I have done everything to try to fix
this . It's not us its Fitbit. The fact that's it's not fixed yet is
making me so frustrated. I keep waking up in the morning and I get A
vibration and think yay they fixed it. NOPE ONLY FITBIT NOTIFICATIONS ARE
GOING THROUGH. I have no idea what and why this is still not fixed but it
stinks. WHEN????? FITBIT??? CAN YOU ATLEAST SEND US A APPROXIMATE TIME OR
THAT YOUR WORKING ON IT.

[Nikon7734]

I have been told many times that they are working on it but last night was a completely different response

Sent from Yahoo Mail on Android

[Lynurse1]

I'm so frustrated wish they could at least keep us posted

[LJM.69]

Hiya, I'm new to this, as I got my Versa 2 for Christmas. However, just recently I cant get any notificiations on my fitbit. When I look at the notifications on my phone app, it states 'Notification service not running. A phone restart is required to re-enable notifications on your tracker'  I have done this a few times and on my fitbit and still no notifications. Could you please explain why not and how I can get them, as this is a main reason why I wanted a fitbit.  Thank you.

[Christy2360]

i had one text come though last night and then nothing

[jhogancr]

here is a chat i just had with fitbit.  basically they are blaming samsung/android system update.  apparently they didnt text their update before pushing it out.  very disappointing!

Moderator edit: Removed personal information 

[EdsonFitbit]

Hi @padraig00. Thanks for visiting the Fitbit Community.

You should be able to receive notifications Samsung email notifications on your Fitbit Versa 2. Our team is currently investigating an issue with this feature. I moved your post to this thread. Once any update be available it will be communicated here.

[Nov1]

I have found that after charging my watch on my computer is started working
better. I hope this works for you





Have a blessed day. :sun_with_face:

Respectfully,
*NOVLET 

Moderator edit: Removed personal information 

[StoneDawn]

I wonder if it will never be fixed. I'm going to switch to my expensive
Micheal kors watch that I loved so much but decided to go back to Fitbit.
If it's not fixed in the next day I am giving up on Fitbit.

[Cyn_19]

After one week , still not have the notifications 😞 When the problem will be resolve? A 250$ watch I expected her to work just fine please.

[StoneDawn]

Wow that's expensive. I got my versa 2 for 130. Do you have the ionic?