Notification issues after updating to Android 10

[AlessFitbit]

Fitbit Update: 1/15/2020

Hello, Android users!

We've been seeing a lot of you that recently have upgraded to Android OS 10 report that you're now having difficulty receiving notifications to your Fitbit watches. 

I've merged many posts together and we've escalated the issue to our developers to investigate.

Thanks for stopping by the Community to post and let us know about this issue. Subscribe to the thread so you can see any updates after we receive more information. We appreciate your patience! 

[EricaR517]

• I have the Samsung s10+. I am only able to receive calls, calendar reminders, facebook messages but no text messages. I have tried restarting, uninstalling & reinstalling the fitbit app. I am getting really annoyed.

[RNwalker]

I have a Samsung Galaxy S10+.  My fitbit is a Charge 3.  

- I do receive e-mail notifications (Samsung App) and can read the e-mail.

- I do receive phone notifications (Verizon) and can see the caller ID

- I do receive txt msg notifications (Samsung App) but CAN NOT view the actual txt message.

Hope this helps clarify the issues....

[SunsetRunner]

@AlessFitbit any ETA on this yet??? This was 15 days ago that you posted this.. it should be as simple as some sort of patch on your end of things... This is making me want to switch to a different smart device all together. 

[jmh1976]

I dont get text messages at all! Sometimes I get email notifications,and
calls. Wish fitbit would fix this problem!

[Trina9]

What I am concerned about is an lack of reply from Fitbit on this issue. Seems they are more concerned about Apple devices.

I am not having this problem on my S10+ but I upgraded to Android 10 before I received my Fitbit. 

[Mcrtnyfan]

Sent from my Sprint Samsung Galaxy S10.Suddenly it finally synced after i gave up, but i still am not getting my text notifications on my fitbit but i do get notifications when my phone rings. I seriously give up.

[Jodypat54]

It seems like this is happening across quite a few Fitbit devices (the
Fitbit Alta HR I had before this one had stopped displaying texts also).
One of the reasons I keep buying Fibits is that they're supposed to work so
well with Android devices. This no longer seems to be true. A pretty big
fail.

[limmerb]

I just installed and switched to Google Messages from Samsung Messages on my S10, and got the vibrate and text on my Alta HR! Not sure if this will last, but wanted you all to know. Fingers crossed!

[Christy2360]

I got one message and then nothing just now 

Sent from Yahoo Mail on Android

[Jodypat54]

I sincerely hope this works for you! I switched at one point to Goggle
Messages, and it worked for a few hours and a few messages, then stopped. I
have no idea what the technical issue behind all of this is. It's really
puzzling. But good luck!

[Daynamk]

Same here. I am going to start looking into Samsung Gear because this is unacceptable

[SonyaSusdorf]

Well my Fitbit app just notified me that there was an update.  So I completed the update and I'm waiting for a friend to text me back to see if the patch actually fixed the text message notification problem that has been going on. If not this device is going back and I will be moving onto something more reliable.  Fingers crossed. 

[SonyaSusdorf]

OMG LORDY IT'S FIXED.  I AM NOW GETTING ALL MY NOTIFICATIONS AND THIS INCLUDES MY TEXT MESSAGES!!!! 

[SunsetRunner]

What did you do??!

[EricaR517]

I have not received any notification that there is an update

[Daynamk]

The oy thing I didnt do was drop it from a tall building to see if it could withstand the test

[SonyaSusdorf]

The app had a notification for the update so I allowed it to do so and switched my messages back to the original and uninstalled there Google messenger that I was using and so far it's working. 

[SonyaSusdorf]

It was on my app. 

[EricaR517]

I am not seeing any update on my app. Where did you go in the app to see that there was an update? Also I use this text messaging app 

 

[SonyaSusdorf]

I as well use the Samsung messenger app that is originally on my phone.  If you go to your account in your Fitbit app and go to the help section on the very bottom of the help section it should say check for versa 2 update.  But my app had a notification block at the very top right under the refresh bar that gave me the notification of an update.  Maybe try that help section to see if it does it for you.