Notification issues after updating to Android 10

[AlessFitbit]

Fitbit Update: 1/15/2020

Hello, Android users!

We've been seeing a lot of you that recently have upgraded to Android OS 10 report that you're now having difficulty receiving notifications to your Fitbit watches. 

I've merged many posts together and we've escalated the issue to our developers to investigate.

Thanks for stopping by the Community to post and let us know about this issue. Subscribe to the thread so you can see any updates after we receive more information. We appreciate your patience! 

[CracklinRosi]

Same here.  Ever since the update to Android last week, sometimes my Versa 2 notifications work, sometimes not.  I've tried everything from turning off both Versa 2 and phone, turning off/on Bluetooth, placing both on chargers - you name it, I've done it.  I hope Fitbit IT get a patch done, quickly, because I rely on my watch a lot for message and email notifications.

[SunsetRunner]

I have a Galaxy Note 10.  Notifications worked briefly and stopped and never came back.  Tried everything.  I started using Chomp SMS messaging app and it works perfectly!!!

[baileysonny55]

It works on the fitbit watch??Sent from my U.S.Cellular© Smartphone

[baileysonny55]

Me too! This is the only reason I don't like my samsung 10sSent from my U.S.Cellular© Smartphone

[Kemilayo]

Me as well! i get all notifications except sms/text notifications. Its very frustrating as sms and call notifications are like the most important! please help!

[StoneDawn]

I hope they fix it cause I need my notifications when I'm at work and cant look at my phone. I think it will be fixed soon. I have faith in Fitbit fixing it. 

[StoneDawn]

Now Fitbit wont let me change my name back to the way it was. Yesterday I
didnt mean to change my name I was doing something else and my phone auto
filled it and put my last name on it. I dont want it there and now Fitbit
is making me wait 60 days to fix it. So mad !!!

[Chefkim]

I agree 100% with your text- I too got the phone to track my fitness but also be able to get messages etc when not next to my phone.....very frustrating

[Ecabec]

This is the second time this has happened widespread with the Versa 2 and Android. The first time was when this watch was released in late 2019. I almost sent to back & went with another brand, but decided to stick it out. Now this has happened, again. I've done every single troubleshooting steps, a factory reset and tried switching to Google Messenger. None of it works this time. They need to get this fixed soon. It's very frustrating when one of the main features I chose this watch for has worked less than the time I've owned the watch. 

[baileysonny55]

Fitbit customer service had me enter the watch just like I just bought it knew I got the phone new it's working now! 

[SonyaSusdorf]

Does this mean I will loss at the data that had been collected on my
account?

[Christy2360]

i have tried that too . haven't worked yet

[StoneDawn]

I tried that. Didnt work. Did it 3 times

[Adamsfamily]

I just purchased a versa 2 fitbit.  I have had a charge 3 forever and no issues.  But notifications on this new versa have not worked consistently over the 24hours that I have had it.  It rarely works.  I continue to to get an error message, " notification service not running. A phone restart is required to re-enable notifications on your tracker".  I was online with fitbit for 30minutes and they finally turned it over to their tech department which has not called me back yet.  While I am waiting on them, I thought I would reach out and see if someone figured out a solution.  I have a galaxy s9.  Also, I have already rebooted many times of course.  I have already cleared the data and the cache and logged back in many times.  I have already uninstalled and reinstalled fitbit app and turned off fitbit device. I have already turned off bluetooth, repaired, etc.   Please help.  Thanks.

[limmerb]

Any idea how long this will take to fix? I too have gone thru all of the suggested fixes & nothing works! I get call notifications but not texts on my Alta HR with Samsung Galaxy S10 phone running Android 10.

[Melstew03]

EXACTLY!!!

[LisaJ76]

I went from an android 6s to a android 8s and I dont recieve any notifications either

[Sgibson513]

I'm sure it will be fixed around the time Android 11 rolls out

[Christy2360]

No I don't know anything 

Sent from Yahoo Mail on Android

[StoneDawn]

I'm still waiting and getting frustrated also. I keep looking g for a
Fitbit update and it's not happening.