Notification issues after updating to Android 10

[AlessFitbit]

Fitbit Update: 1/15/2020

Hello, Android users!

We've been seeing a lot of you that recently have upgraded to Android OS 10 report that you're now having difficulty receiving notifications to your Fitbit watches. 

I've merged many posts together and we've escalated the issue to our developers to investigate.

Thanks for stopping by the Community to post and let us know about this issue. Subscribe to the thread so you can see any updates after we receive more information. We appreciate your patience! 

[EricaR517]

I have the Ionic & everything is up to date. I just got it about a year ago & really don't want to spend money on a new watch whether it be fitbit or something else

[Kstu]

I am getting my text messages after updating.

[SonyaSusdorf]

I originally called customer service and complained and got a case started on mine ,my versa2 is only 2 months new and the place I bought it from did not offer a warranty,  30 day money bank for electronics and go figure 2 months out the watch started having issues.  After starting the case complaint I was issues a case number from Fitbit. 2 weeks went by and no changes,  I still was not recieving my text message notifications.  I called them again with my case number this past Monday and the customer service guy told me they would be sending out an update this week.  I told him if nothing is fixed by Monday I would be calling once again to work on a refund request.  Im not sure if your ionic is included in this update since it did state it was a versa 2 update. Call them and issue a complaint if you haven't already.  I know I was not wanting to spend more money on another smart watch.  These things aren't cheap. And this lady isn't rich.  I hope this helps. Good luck. 

[Cmarais]

I updated this morning, kept getting the "notifications service not running" message, went through all the usual steps nothing worked. Uninstalled and reinstalled app, mesaage no longer there but my notifications are still not working automatically, it only syncs when the app is open and active (not syncing all day in the background like it should be). So the update did not help me. Huawei mate 20 pro

[Nikon7734]

What did you do to get them?  Mine is still not working 

Sent from Yahoo Mail on Android

[BS7]

I got the update today but nothing is fixed. Still not getting any alerts for text messages at all. 

[Christy2360]

Me either 

Sent from Yahoo Mail on Android

[Kstu]

Mine is not working again. 

[Jodypat54]

So sorry! I had hopes for you....

[Jodypat54]

Thanks for the instructions. I followed them, and alas, my Versa Lite is up-to-date. And not receiving texts. Disappointing.

[Cyn_19]

I got the Huawei P30. Also done the update on my fitbit Versa 2 this morning ans STILL NOT working for the notifications too 😡

[Dcoats]

This may or may not help but I thought I would share this anyways. I found a solution for getting my notifications back on my Charge 3 from my Samsung Galaxy S10. I installed the app Google Messages and made it the default in my phone. And then refreshed my Fitbit and my texts started coming back in instantly. Good luck! 

[jmh1976]

Yeah I got the new update and it did not work,chatted this am,said it's not
fit it's an android issue,they will not refund or send a new one! I did ask
them if it is possible that they have a bad batch of watches they sold no
answer on that!
We are just out our money with a defective watch I think! Very frustrated
at this point,I bought my daughter one also at the same time I purchased
mine so I'm out 300.00 with a watch that dont work properly

[RNwalker]

Thank you for the good info.  Regretfully I have the Charge 3, no updates available.  My Charge 3 is running Android 10.  Still get the notifications but unable to see the actual message (I use the Samsung Txt app). Hopefully a fix will be coming for this device as well.

[Aggie_CEO]

I'm having an issue with it crashing an me stopping on Android 10

[Cindykoval332]

Did you download the Google Message app?
I have and my Versa 2 works great... knock on wood....lol

[SunsetRunner]

What??!!! How can it be an android problem? Its Fitbit's job to update
their system to be compatible with android, not the other way around... 😡

[Jodypat54]

It worked for a couple of hours, then back to nothing. 😒

[EricaR517]

I just did but I shouldn't have to download another app. Fitbit needs to make the update compatible 

[MerW16]

I have a Samsung Galaxy s10. I just got my watch this month. I am able to get facebook, emails, Facebook msg. I am not able to get text msgs or phone calls. I was able to get phone calls for a bit but then it stopped. I have done all the troubleshooting stuff. I can get the test call. But no calls or texts. This is one of the main reasons I got the watch. Why can't I? And when will I be able to?

Edit I have a versa 2