Notification issues on Samsung Galaxy S7

[Narissa]

I’m helping my mother set up a Fitbit Blaze on her Samsung Galaxy S7 and we are having issues with her notifications. It went from not working at all, to only working for text message notifications. The call notification worked once. I have:

Restarted the Blaze

Deleted and reinstalled the Fitbit app

Updated the firmware on her S7

Enabled notifications in Fitbit app

Enabled notifications in Fitbit from the phone’s app list 

Has anyone else experienced similar issues and come up with solutions?

[RobertoME]

Hello @Narissa welcome to our Fitbit Community! I've seen you have tried different solutions for this issue. As a matter of review I'm going to share with you and your mother the following post to see if there is anything additional you can try: My tracker isn't receiving notifications (Android Fitbit app).

However, I would like you to try the last part where it mention forgetting your tracker from your Bluetooth settings list (Not the Fitbit app). This might help you to address the notification issues.

See you later and hope this helps your mother.

[LA28]

I have a Samsung Galaxy 7 Edge with an the Alta HR. I am not getting texts or phone notifications. What should I do?

[Narissa]

Thank you Roberto. The issue seems to be resolved now, not sure how it did exactly! 

[RobertoME]

Hi there @Narissa and welcome aboard to the Fitbit Community @LA28. My apologies for not posting anything recently here.

Glad to hear you were able to resolved this issue @Narissa, thank you for keep me posted!

@LA28 how it goes so far? is the issue still persisting? Did you try the troubleshooting steps I shared before?

I'll be looking forward to your response. 

[LA28]

I'm good. Thank you. 


Sent from my Verizon, Samsung Galaxy smartphone