Notification not showing caller

[Tammiet]

My phone won't show caller. Just says unknown caller.It used to show caller 

Moderator edit: updated subject for clarity

[LanuzaFitbit]

Hey @Tammiet! 

I'd like to take a closer look into the whole situation. It is possible that your mobile device is not a supported one. To check on that, please take a look at our compatibility list and look for your mobile in there. If it is not there, it would mean that we cannot fully guarantee that it will work and that's why this started happening.

If it is on the list, please let me know and we'll look into what could be happening.

Look forward to your reply.

[AMPJB]

I have a Samasung A5 2017 model is this compatible because I'm not receiving notifications including texts and calls from my phone through my charge 2. 

[Tammiet]

Yes it is. I have had this fitbut for 2 years. The first one didnt last 6 months before the band which is 1 piece broke . I got a replacement that us a couple montjs old and us already falling apart. But it used to tell me who called but for some unknown reason it stopped.


Sent from my Verizon, Samsung Galaxy smartphone

[LanuzaFitbit]

Welcome to the Forums @AMPJB! Hey @Tammiet.

@AMPJB The Galaxy A5 is not currently a supported device and thus that would explain why the notifications are not working as intended.

@Tammiet Let's try to restart notifications. To do so, go into the Bluetooth settings of your phone and look for your Fitbit. Delete your tracker from that list and then set notifications up once again.

Let me know if you have any further questions.

[WendyTinley]

I have a Charge 2 paired to a Galaxy S7 Edge... I have followed the instructions above and still only get text notifications with the caller notification identifying as 'unknown'... quite frustrating! 😞

[LanuzaFitbit]

Welcome to the Forums @WendyTinley! 

Thanks for letting me know that you have tried what I suggested. Since when did this start happening? Are all of the callers saved on your contact list? Or are they numbers that you have not saved?

Look forward to your reply.

[WendyTinley]

After I left my reply I went through everything again before deciding the wisest approach was to talk with customer support online. We went through everything and after confirming my purchase Fitbit are mailing me a new pebble. They confirmed to me in the chat window that there is a known problem with the Charge 2 and caller notification.

Hope that helps you!

WendyTinley

[LanuzaFitbit]

Hey @WendyTinley! 

Those are some great news! (That you're getting replacement and not that there is known issue.) Hopefully everything will be A-OK with your replacement and you will get notifications as intended. 

If you do not mind me asking, please keep me posted on how it goes with your replacement. I'm sure that hearing about it would be helpful for other Community members that locate this thread.

If you have the time, you should visit one of our Discussion boards. Lots of different topics to talk about with other Community members in there.

Hope to see you around!