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Notification on app won't go away

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‎05-01-2018 16:25

‎05-01-2018 16:25

I recently switched from apple to android. I have a notification on my Fitbit app that will not go away. I'm OCD about notifications on my phone. Please help!

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1 BEST ANSWER

Accepted Solutions

‎10-11-2018 11:04

In response to Jamick

‎10-11-2018 11:04

Hello everyone! 

 

If you are using an Android phone and getting this notification, I'd recommend that you try following the steps listed in this help article. That should definitely help out.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂

View best answer in original post

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52 REPLIES 52

‎05-01-2018 16:32

‎05-01-2018 16:32

I recently switched from apple to android. I have a notification on my Fitbit app that will not go away. I'm OCD about notifications on my phone. Please help!

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0 Votes

‎05-01-2018 18:14

‎05-01-2018 18:14

Same thing is happening to mine. I've uninstalled, reinstalled, and cleared every thing in my notifications a million times!!

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0 Votes

‎05-02-2018 05:58

In response to awbachman

‎05-02-2018 05:58

Hi guys,

 

Do you have "Keep-Alive Widget" enabled?

Click on your device in the Fitbit app and scroll all the way down to the bottom. If the Keep-Alive Widget is switched on, a notification will stay on. 

Versa SE Lavender | 2018 is the year!
Best Answer

‎05-02-2018 06:12

In response to GenieFish

‎05-02-2018 06:12

Yes, it is enabled. 


Sent from my T-Mobile 4G LTE Device
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0 Votes

‎05-02-2018 06:14

In response to awbachman

‎05-02-2018 06:14

Switch that off and it should go away Smiley Happy

Versa SE Lavender | 2018 is the year!
Best Answer

‎05-02-2018 06:50

In response to GenieFish

‎05-02-2018 06:50

Why would I not want it on? That is how I receive notifications throughout the day. If it is off that doesn't work. 

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0 Votes

‎05-02-2018 06:51

In response to awbachman

‎05-02-2018 06:51

You should still receive your other Fitbit notifications.

Versa SE Lavender | 2018 is the year!
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0 Votes

‎05-02-2018 16:19

In response to GenieFish

‎05-02-2018 16:19

Sorry, I maybe wasn't very clear.

 

Turning off the "Keep-Alive Widget" still allows you to see your Fitbit notifications, but it means you won't constantly have that notification stuck in your task bar. You will ONLY get notifications when there is something to actually notify you of, which I believe is what you're after. 

Versa SE Lavender | 2018 is the year!
Best Answer

‎05-07-2018 10:51

In response to GenieFish

‎05-07-2018 10:51

FINALLY! I tried everything to make it go away!

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0 Votes

‎05-07-2018 20:39

In response to katrinalynn1886

‎05-07-2018 20:39

I'm so glad it worked, @katrinalynn1886! 

Versa SE Lavender | 2018 is the year!
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‎06-14-2018 22:26

In response to GenieFish

‎06-14-2018 22:26

Thank you so much for that information. 

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‎06-19-2018 07:50

In response to GenieFish

‎06-19-2018 07:50

Thank you, Thank you

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‎08-05-2018 07:48

In response to GenieFish

‎08-05-2018 07:48

You rock, that worked thanks so much as I had same problem....

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0 Votes

‎09-07-2018 15:11

‎09-07-2018 15:11

I turned off the Keep Alive widget but my app still says 3 notifications! I have a Samsung Galaxy S8 if that helps!

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0 Votes

‎09-10-2018 14:45

In response to GenieFish

‎09-10-2018 14:45

I still can’t find out how to do it 😣 can’t find the ‘keep alive widget’ think I’ve clicked on the right place... my device in the app, scrolling to the bottom tells me to delete the device? 

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‎09-13-2018 06:17 - edited ‎09-13-2018 06:21

In response to bcoopa

‎09-13-2018 06:17 - edited ‎09-13-2018 06:21

I have an iPhone and I need pretty step by step help.  I have a "You have 2,345 more steps to reach your goal" notification from April ON MY PHONE app, but when I go online to the desktop Fitbit Dashboard...it says that I have no notifications. I just want to delete it...but it won't go away? Can anyone help?

 

UPDATE:

 

I uninstalled and reinstalled FITBIT App...that fixed it

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‎09-17-2018 06:30

In response to bcoopa

‎09-17-2018 06:30

I'm having the same problem and don't seem to have the 'keep alive' widget - is it because I have an iphone?  I know some apps look different and have differing functions on different phones ....

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0 Votes

‎10-09-2018 17:27

In response to GenieFish

‎10-09-2018 17:27

I cannot find the “keep alive widget”

Help!

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‎10-09-2018 17:38

In response to Jamick

‎10-09-2018 17:38

I also have an iPhone 

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