Notification shows "new message"

[AmyLynn320]

About two weeks ago I started having the issue where I'm only receiving the name of who's sending the messages but not the message itself. What is getting done to resolve this issue?

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

Welcome to the Community @AmyLynn320. Thanks for the details mentioned. 

Please try the following troubleshooting: 

1. Open your "Messages" app on your Android device.

2. Go to "Settings."

3. Click on "Notifications."

4. Make sure there is a checkmark next to "Preview Message" 

Let me know how it goes. I'll be around if you need further assistance. 

[AmyLynn320]

Yes my settings are all turned on   But it still only shows me the name of the person and noth else

[SilviaFitbit]

Thanks for getting back @AmyLynn320. Sorry for the delayed reply. 

Our team is aware of it and they are working towards a resolution as quickly as possible. Sorry for any inconvenience this may cause, we hope to get you back on track. 

I'll be around if you need further assistance. 

[AmyLynn320]

Do you know how long this might take to get resolved? And is it only
happening to the charge 2? And if it is just the charge 2 and the problem
cannot be resolved will I be given an opportunity or a way to get another
watch that does work the way it's supposed to? Hope to hear from you soon

Thank you for your help

[SilviaFitbit]

Thanks for getting back @AmyLynn320. 

I don't have a time frame about when this will be resolved. It's currently happening to Android users not only to Charge 2 trackers. As mentioned above, our team is aware of it and working to resolve it but at the moment there's no resolution. 

Let me know if there's anything else I might assist you with. 

[AmyLynn320]

Will you be sending out notifications when this problem is resolved?

[SilviaFitbit]

Thanks for getting back @AmyLynn320. If this is resolved in any app update, it will be posted in the Blog or in any help article to let you know. 

Let me know how it goes.