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Notifications and Syncing not Working.

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‎06-06-2019 04:12 - last edited on ‎06-07-2019 05:20 by Fitbit Moderator

‎06-06-2019 04:12 - last edited on ‎06-07-2019 05:20 by Fitbit Moderator

My Fitbit will not sync. Auto sync is on and haven't been able to sync since Sunday. I'm not getting my notifications. Its losing time too. 

 

 

Moderator edit: Clarified subject

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‎06-07-2019 05:19

‎06-07-2019 05:19

Welcome to the Forums @AMWeeks.

 

Thanks for sharing those details on the situation. Let me help you figure out what could be going on.

 

The first thing I'd like to do is to ask you what phone is it that you are using. Additionally, please let me know what Android version that phone is running and what app version you have installed. All of these will be useful to better understand why the syncing and notifications are not working.

 

As for the issues themselves, please try to follow these steps in this help article to help with the syncing and this help article to help with the notifications. They will help so that it all starts working properly.

 

Please keep me posted on how it goes or if there are any other questions.

Lanuza | Community Moderator

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