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Notifications not wirkibg

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‎11-02-2019 04:00

‎11-02-2019 04:00

I don't have an I phone, I have an Honor 7 and my notifications are not working. I have tried everything on the Web site suggestions. Nothing helps. 

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‎11-02-2019 10:44

In response to 24kate44

‎11-02-2019 10:44

The latest app for Android 7 and up is version 3.8. With your phone not on the list of compatible devices, you might have some problems.

Stepping in the U.S.A. since September 2013. Android 14

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7 REPLIES 7

‎11-02-2019 08:53

‎11-02-2019 08:53

Hi @24kate44  Your phone isn't on the list of compatible devices click to see

Are you able to sync?

Stepping in the U.S.A. since September 2013. Android 14

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‎11-02-2019 09:31

In response to Odyssey13

‎11-02-2019 09:31

Hi, I have had my fitbit for about a year now and the same phone. My notifications only stopped working yesterday. 

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‎11-02-2019 09:35

In response to 24kate44

‎11-02-2019 09:35

Did you get the latest app? Many are reporting that the change came after updating.

Stepping in the U.S.A. since September 2013. Android 14

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‎11-02-2019 10:41

In response to Odyssey13

‎11-02-2019 10:41

The latest app for fitbit? 

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‎11-02-2019 10:44

In response to 24kate44

‎11-02-2019 10:44

The latest app for Android 7 and up is version 3.8. With your phone not on the list of compatible devices, you might have some problems.

Stepping in the U.S.A. since September 2013. Android 14

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‎11-02-2019 11:05

In response to Odyssey13

‎11-02-2019 11:05

I did update my phone, can I go back? 

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‎11-02-2019 11:11

In response to 24kate44

‎11-02-2019 11:11

Sorry you can't go back to an older version. Sometimes these phones will still be able to sync our stats,but not always be consistent with notifications.

Stepping in the U.S.A. since September 2013. Android 14

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