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Notifications not working on Charge 3, always say "Notification service not running"

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‎06-09-2020 19:18 - last edited on ‎06-11-2020 13:10 by

‎06-09-2020 19:18 - last edited on ‎06-11-2020 13:10 by

I have never been able to get the notifications to work with my Charge 3 on my Samsung Galaxy S10e. It always says "Notification service not running. A phone restart is required to re-enable notifications on your tracker." no matter how many times I restart. I have tried as much of the troubleshooting as I can but no luck.

 

 

Moderator edit: subject for clarity

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‎06-11-2020 13:09

‎06-11-2020 13:09

Welcome to the Fitbit Community, @Specter13.

 

I am sorry to hear you're not receiving notifications on your Charge 3 and get a message about notification service not running. Thanks for trying to resolve this, I am here to assist you. I would like to confirm that our team is aware of this issue and we're working to identify a resolution as quickly as possible. I am sorry for any trouble. I appreciate your patience and look forward to getting you back on track.

 

You can confirm the steps to set up and troubleshoot notifications at How do I get notifications from my phone on my Fitbit device?

 

I'll be around if you have any questions. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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