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Notifications not working on Versa after update

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I just updated my fitbit app but it seems to have made matters worse. Not only notifications do not work at all now, I had a REALLY hard time getting Versa to connect to Bluetooth again. 

 

Any help would be much appreciated.

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Hello @VeroBr, welcome aboard to the Fitbit Community! I was reading your post and it seems after the update you are not longer receiving notifications additionally to the difficulty to connect the versa.

 

It is possible the issue to connect your Versa is affecting your notifications. So in this case, due to the issue start happening after the update, I would like to recommend to perform these steps: log out from your Fitbit app and go to your phone settings. Access to the App manager option and look for the Fitbit app in your downloaded apps list. Once you are there, clear the app cache and data and proceed to "Force Stop" the app. (This may vary depending of the Android device and the OS version). Finish the workaround by restarting your phone. When your phone has initialized, go back to your app and try again.

 

Also the following suggestions, will give you some extra help with notifications: How do I get notifications from my phone on my Fitbit device?

 

See you around and hope this helps.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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