09-11-2019
11:31
- last edited on
09-12-2019
19:53
by
SilviaFitbit
09-11-2019
11:31
- last edited on
09-12-2019
19:53
by
SilviaFitbit
I recently bought the Huawei p30 lite. I had a p10 lite and my charge 3 worked fine with it. However, I do not get any notifications on my fitbit device now that I have the Hauwei p30 lite. What can I do?
Moderator edit: Updated subject for clarity
09-12-2019 19:53
09-12-2019 19:53
A warm welcome to the Community @Anzel. Thanks for letting me know that you're using a Huawei P30 Lite.
Please note that your phone is not on our list of compatible devices. We confirmed that the devices on this list are fully compatible with all features of Fitbit devices and the Fitbit app. While a phone or tablet may not be verified as fully compatible, the Fitbit app may still work with your device.
We routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit app, and are constantly working to confirm compatibility with new phone models. Be sure to verify that your phone or tablet meets the minimum operating system requirements.
If your phone supports Bluetooth 4.0, we provide assistance and troubleshooting steps. Because your phone or tablet is not fully compatible with Fitbit devices, we can't guarantee syncing and other Fitbit features.
As a side note, you can try this troubleshooting for notifications not working.
I'll be around if you need further assistance.
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