Notifications settings not shown on Android app

[Spritzie]

I've had my Charge 4 since shortly after it released and paired it with several phones without issues. I've had app notifications enabled and had no issues. 

Monday afternoon, I stopped getting app notifications. When I went to the Fitbit app to check settings and within my device menu, the notification menu was missing. I tried restarting my phone and device. Unpairing and re-pairing. None of previously supplied troubleshooting steps work. My app and Charge 4 are up to date. I've also tried logging out and back in. If I uninstall the app and reinstall, the notification menu is back, but is gone again minutes later. 

I've updated the app to the version that released today as well and nothing is helping.

 

Moderator edit: Subject for clarity.

[SilviaFitbit]

@Spritzie Welcome back to the Fitbit Community.

Thank you for the troubleshooting performed and the screenshot attached. It's odd what you're experiencing. In this case, I've shared your post with our Support team and they will get back to you as soon as possible. 

Hope this helps. 

[Antenor]

Did you solve it? I'm having the same issue

Thanks

[chiming]

Was this fixed? I’m having the same issue and notifications on my Fitbit are extremely important for me.