12-19-2019 02:52
12-19-2019 02:52
12-19-2019 07:20
12-19-2019 07:20
Hello @Bluelove95 and a warm welcome. What model Huawei phone do you use? Is it on the compatible device list ? Is it a P20 Lite? There is an additional link in the Help article for help with a P20 Lite.
Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS
Take a look at the Fitbit help site for further assistance and information.
12-19-2019 07:25
12-19-2019 07:25
Hello @LZeeW I am using the p30 lite. Is there also an additional help article for the p30 lite
12-19-2019 07:50
12-19-2019 07:50
@Bluelove95 The P30 Lite is a fully compatible phone. Should not need any special steps like the P20 Lite.
I am going to move your post to the Android forum. The issue you are experiencing is an app problem, not a Charge 3 problem. There is a better chance that an Android use can help you. You can also do a search in the Android forum. A solution might exist for your issue. I wish I could help you more, but I am an iPhone user.
Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS
Take a look at the Fitbit help site for further assistance and information.