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Notifications not working on Mate 20 Pro

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‎12-18-2019 19:21 - last edited on ‎12-19-2019 08:05 by Fitbit Moderator

‎12-18-2019 19:21 - last edited on ‎12-19-2019 08:05 by Fitbit Moderator

Almost a year wearing the versa, the notification issue is not rectify. Truly disappointed. 

Huawei p30 pro released later than the MATE20 Pro and it has been tried and tested but not the older Mate20 pro... 

So I guess you will need to check the compatibility of device before committing to 1 if you are looking into using all the features.

 

Moderator edit: updated subject for clarity

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‎12-19-2019 08:43

‎12-19-2019 08:43

Hi @Yvonne_vonz. Welcome to the Forums.

 

Thanks for letting me know about your Versa and checking the compatibility of your phone. I understand how you're feeling and I'm sorry that your Huawei Mate 20 Pro hasn't been added to the compatible devices list. Our team keeps working hard to add more devices to the list after ensuring the functionality of every feature. Be sure that your feedback will be passed along to our team so they can work on your phone's model.

 

While we cannot guarantee that the Fitbit app will always work on your phone, let me recommend to try uninstalling and reinstalling the Fitbit app on your phone. Also, give a try to the steps described in this help article to troubleshoot the notifications.

 

If you need anything else, let me know.

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