help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Notifications

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-13-2018 14:21

‎08-13-2018 14:21

Alta HR used to send notifications to my android phone but now does not.  Checked my settings, reset fitbit, at a loss as where to go now

Best Answer
0 Votes
1 REPLY 1

‎08-13-2018 21:59 - edited ‎08-13-2018 22:01

‎08-13-2018 21:59 - edited ‎08-13-2018 22:01

@Libsmom2001 Hi and welcome - have you set to receive via the Notification centre?

 

I will try and give you a few things to do to these worked on my charge 2 and had one or 2 responses saying its worked on other systems so here we go

 

receiving Notifications both on device and on phone you may have to reset a few things both on phone and in the app I have tried to explain these below and in the following link

 

https://community.fitbit.com/t5/Charge-2/Charge-2-no-more-notifications-when-reaching-daily-goals/m-... (go to message 10 (correct at time of writing) (Dated ‎16-07-2018 09:11 and written by myself (Ashwolve that is lol)) incase there have been more replies on that thread

 

on phone click settings and in search bar type notification Access and

look for Fitbit Sync Service notification and allow,  close page

 

short version is you may need to do is check the privacy settings for the app specially on Android devices. Go to Settings > Apps > Fitbit > Permissions. Additionally go to Settings > Notification panel & Status bar > Notification Centre > Fitbit to allow the app to show notifications on your phone.

 

and on Phone in app - account>settings>scroll to advanced and check push notifications

 

the following link may give more suggestions also

 

How to get notifications on Fitbit Devices

 

Hope this Helps (No Guarantees as this maybe all incorporated into the App Update that is currently not working correctly https://community.fitbit.com/t5/Android-App/App-2-76-1-steps-calories-revert-to-zero-no-live-HR/td-p...)

 

if all else fails you may also wish to consider giving Customer Service a call to see if they can give more suggestions,

the phone number will appear once the office is open (usually 0800 - 1900 Mon-Fri and 1000 - 1700 weekends in the UK)

Customer Support UK

 

This is for the UK but should you need to change country scroll to the bottom and look for United Kingdom with a down arrow next to it and click on the arrow now you can select your relevant country and the page will refresh

 

Kind Regards

 

Wayne

 

Charge 2, 3 - Windows 8.1 - Samsung S6, S8, S9 - Each day we learn something new is a day not wasted
Best Answer
0 Votes