One not syncing with Android marshmallow

[Asrichards]

The problem started about two days after I got my one. I have to sync my Fitbit to my phone shut down the application with the application manager open it back up and resync it in order to get the correct steps ect. Also, the weekly emails I receive are completely wrong and do not report the correct amount of steps taken. The first weekly email I received stating my weekly progress said I took only 2000+ steps, when I actually took closer to 53000. What am I doing wrong?

[MeylinP]

It's nice to see our Community is growing @Asrichards! Welcome my friend! Since you recently updated your Android device to OS 6.0 (Marshmallow) you must have location services turned on to sync your tracker. With this latest update, Google changed the permissions for Bluetooth syncing, requiring the use of location services. For more information about the latest Google permission requirements, see Google’s Android 6.0 Changes document here. For your weekly reports, please know that your tracker needs to be synced the 7 days so your weekly report is accurate. Maybe the syncing issues cause your weekly report to show some discrepancies.

Let me know the outcome! 

[Asrichards]

Unfortunately, location services were already turned on. The situation has not improved any and I am still having to sync the Fitbit one multiple times before it actually displays the correct step count on my phone.

[MeylinP]

Hey there @Asrichards thanks or the update my friend! I'd like to know if your Internet and Bluetooth connection are working correctly? Also, can you try the steps provided in this thread. 

I hope this helps, let me know if it works!