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One not syncing with Samsung Note Edge and Samsung Tablet since last week

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‎07-13-2017 08:43

‎07-13-2017 08:43

My husband and I are both having problems syncing in the last week or so, both with our phones and tablets.  Is anyone else experiencing this issue?

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7 REPLIES 7

‎07-14-2017 06:03

‎07-14-2017 06:03

Anyone???  HELP!!!  

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‎07-17-2017 10:45 - edited ‎07-17-2017 10:47

In response to lg64

‎07-17-2017 10:45 - edited ‎07-17-2017 10:47

@lg64 Sorry to hear you've had some difficulty syncing with your Android devices. To start off with, I suggest you reviewing our troubleshooting tips here. In addition, make sure you've updated the Fitbit for Android app to the latest version 2.53 to all your devices. Let me know if you still have any trouble! 

Want to get more steps? Visit Get Moving in the Health & Wellness Discussion Forum.

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‎07-20-2017 08:30

In response to AlessFitbit

‎07-20-2017 08:30

Hi AlessFitbit, Thank you for your reply, and suggestions.  All devices are on 2.53 and the troubleshooting didn't work.  My husband is working with Yamil F. at the FitBit team, so we'll see if he can resolve it seems strange that both of our Fitbit's started having syncing problems at the same time.  I'll keep you posted, and if you know him maybe you can brainstorm together. Thank you.  -lg64

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‎07-20-2017 09:19

‎07-20-2017 09:19

Having trouble syncing my blaze with my android edge since the update.. Can some one help me figure it out?

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‎07-21-2017 02:25

‎07-21-2017 02:25

Not that it helps but I have now reached the stage of dumping all my fitbit devices and changing to another brand. This syncing problem, which cannot be that hard to fix is getting beyond a joke now. 

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‎07-21-2017 04:46

In response to AlessFitbit

‎07-21-2017 04:46

My fitbit app has been updated to the 2.53 and I am still unable to sync as well

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‎07-21-2017 08:19

In response to Turbo-G

‎07-21-2017 08:19

Turbo-G:  What Phone/Tablet are you using?

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