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One not syncing with Samsung S7

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‎08-25-2019 17:15 - last edited on ‎08-26-2019 12:04 by Fitbit Moderator

‎08-25-2019 17:15 - last edited on ‎08-26-2019 12:04 by Fitbit Moderator

I have tried everything since August 21st 2019 I have shut off my phone I have closed my app reopen my app clear the cache in the out shut off my device reopen my device nothing works it worked fine until then no clue

 

Moderator edit: Subject for clarity 

Best Answer
4 REPLIES 4

‎08-26-2019 12:03

‎08-26-2019 12:03

Hello @Myshasta1, welcome to the Community Forums!

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why

won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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0 Votes

‎08-26-2019 14:15

‎08-26-2019 14:15

I have followed all trouble shooting steps even uninstalled and reinstalled the app...phone is up to date still no luck. Mine shows the last sync was like August 15...just keeps saying Device not found...I HATE when they update the app...smh

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0 Votes

‎08-26-2019 17:16

In response to RicardoFitbit

‎08-26-2019 17:16

I did that

jenn
Best Answer
0 Votes

‎08-26-2019 17:19

In response to Cjstockh

‎08-26-2019 17:19

Mine says the same thing..thinking I'm just going to call them..irritating g

jenn
Best Answer