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One not syncing

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‎02-19-2016 08:38 - last edited on ‎02-19-2016 11:47 by Moderator Alum

‎02-19-2016 08:38 - last edited on ‎02-19-2016 11:47 by Moderator Alum

Fitbit one not synching. App says not found tracker. Getting fedup with this. An update a couple of days ago and now not working again. What is going on please?

 

Moderator edit: edited title for clarity

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‎02-19-2016 11:48 - edited ‎02-19-2016 11:49

‎02-19-2016 11:48 - edited ‎02-19-2016 11:49

@JackyG Are you experiencing a specific error message? Are you unable to sync on just your mobile device or also on a computer? What troubleshooting procedures have you tried already?

 

This will be useful in helping to provide you with some further troubleshooting procedures.

Erick | Community Moderator

It's all about the food! What's Cooking?

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‎02-19-2016 12:32

‎02-19-2016 12:32

It has come up with cannot sync live data. It was working fine up to Tuesday this week and has decided not to connect anymore. I have uninstalled the app and reinstalled. I have turned off the fitbit and turned it back in. Don't know what else to do. This isn't the first time. I understand there has been an update and the same happened last update. Really fed up with it.
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