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cannot get mobile track to work

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‎02-16-2016 19:58

‎02-16-2016 19:58

I have tried to add a device and mobile track is not an option. I have unlined my flex and tried an aging and nothing. I have a Samsung galexy s4 Active which says that it is compatible however it is not working.. any ideas
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4 REPLIES 4

‎02-17-2016 07:21

‎02-17-2016 07:21

It only supports HTC M8. I asked many times about other phones but nothing 😞

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‎02-17-2016 17:26

‎02-17-2016 17:26

That's not possible as my friend has hers set up to track and she has a Samsung g5
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‎02-19-2016 06:37

In response to honglong1976

‎02-19-2016 06:37

Yes, and the Charge HR doesn't support M8. That means Fitbit fully supports not a single Android device.

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‎02-19-2016 12:12

‎02-19-2016 12:12

@lilmami92 To clarify, the MobileTrack feature is only supported on the HTC M8.

Erick | Community Moderator

It's all about the food! What's Cooking?

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