help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sleep Logged Even when not wearing the FitBit!

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-18-2016 11:18

‎02-18-2016 11:18

Hei guys, so I have an issue with my FitBit HR for a while now. It shows that I am sleeping even though I am not wearing it! For example last night I wore it at 22:00 p.m when I was hitting the bed and now it shows and counts as I felt asleep at 21:20 p.m. Many times I take it off immediately when I wake up and till I sync it up to see my sleep time, it counts as well this 1-2 hours that I am NOT wearing it!!! 😕 Why??
Is there something I can do to fix it??
Best Answer
0 Votes
1 REPLY 1

‎02-19-2016 09:32

‎02-19-2016 09:32

Welcome to the forums @Anna-Suomi! I'll be glad to help on this. 

 

It seems as if your Charge HR took a nap without you! This can happen when you are wearing your tracker because of a low heart rate and lack of movement (like laying in bed) that is perceived as sleeping by your tracker. If you were not wearing it and it detected sleep, let's make sure that whenever you take it off, leave it on a surface that is undisturbed (like a table) and free of vibrations (for example a fan). 

 

We still have a pending sleep log that is incorrect, right? Not to worry! You can edit your sleep following these steps.

 

Hope this helps! Let me know if you have any questions Cat Very Happy

Fitbit Community ModeratorHelena A. | Community Moderator, Fitbit

Was this helpful? Yay! If it was, please vote for it or mark this as a solution. Show us!
Best Answer