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Replacement fitbit is not syncing and time is wrong

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‎02-18-2016 13:54

‎02-18-2016 13:54

I had a fit bit HR replaced and now I can't get it to sync with my phone. When I try to sync, it says battery is dead which of course the old fit bit is dead. I uninstalled the fit bit app, turned off blue tooth. Re installed the fit bit app and still won't work. This is very frustrating. Please help.
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4 REPLIES 4

‎02-18-2016 15:22

‎02-18-2016 15:22

Hello @Sandeemart,

 

Welcome to the community!

 

Have you already set it up as a replacement tracker?

Frank | Washington, USA

Fitbit One, Ionic, Charge 2, Alta HR, Blaze, Surge, Flex, Flex 2, Zip, Ultra, Flyer, Aria, Aria 2 - Windows 10, Windows Phone

Take a look at the Fitbit help site for further assistance and information.

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‎02-19-2016 05:24

‎02-19-2016 05:24

I don't have a computer. Have to set up on my Android smart phone.
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‎02-19-2016 05:25

‎02-19-2016 05:25

Why doesn't directions come with replacement fit bits so people don't have to go through this,?
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‎02-19-2016 12:44 - edited ‎02-19-2016 12:44

In response to Sandeemart

‎02-19-2016 12:44 - edited ‎02-19-2016 12:44

@Sandeemart I recommend following the instructions for troubleshooting the set up process here. Hope that helps to get you back on track.

Erick | Community Moderator

It's all about the food! What's Cooking?

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