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OnePlus 7 Pro compatibility

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‎02-22-2020 07:47 - last edited on ‎02-24-2020 12:45 by Fitbit Moderator

‎02-22-2020 07:47 - last edited on ‎02-24-2020 12:45 by Fitbit Moderator

When will my Ionic connect to OnePlus 7 Pro? I already see that my phone isn't on the supported device list, but when are you planning to support my device? And I would like to know, from a technical perspective, why I am having these connection problems? 

Though OnePlus isn't a popular brand like Samsung, but it's surely more popular than Pixels. We, OnePlus users would really appreciate if you fix this. I won't change my phone anytime soon, so please publish an update that works (my current version is 27.7.0.7.14). Thank you. 

 

Moderator edit: Subject for clarity 

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‎02-24-2020 12:44

‎02-24-2020 12:44

Hello @Vuhuynh, welcome to the Community Forums! Sorry for the delayed reply. 

 

Let me share with you that we are constantly working and testing different mobile devices to make sure that they work as intended with our products and services. As it turns out, at this moment I'm unable to let you know when or if the OnePlux 7 Pro will be added to our list of compatible devices, however, my best advice for you will be to constantly check our list of compatible devices for any update.

 

In regards the actual setup issue, even though your mobile device is not compatible, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.

 

Let me know if you have any additional questions, I'll be around.

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