OnePlus 7 is not included in the list of compatible devices

[ShreyasBhatnaga]

OnePlus is one of the leading smartphone manufacturer and my OnePlus 7 isn't listed as a compatible device even though it follows all the mandatory requirements still I am unable to see notifications on my Charge 3.

I hope you can add my phone as compatible as I am an enthusiastic Fitbit user and I hope to get the full experience out of it.

Moderator edit: updated subject for clarity

[MarreFitbit]

Hello there @ShreyasBhatnaga, welcome to the Community Forums. 

Thanks for sharing your feedback about adding more mobile phones to our list of Supported Devices. Currently your OnePlus 7 isn't yet a compatible device  as our team is working to optimize the Fitbit app and ensure its functionality with this model. Be sure that your comments won't go unnoticed.

There is a possibility that your Charge 3 can sync and while there isn't a guarantee that it'll always work, we can try to troubleshoot this situation together. If you've not done so, please remove your Charge 3 from the Bluetooth settings, turn off other Bluetooth connections that aren't in use and set up your Charge 3 as a new device and set up the notifications again.

Give it a try and let me know how it goes. 

[ShreyasBhatnaga]

There's not a problem with syncing. It syncs Everytime I do it.

The problem is the notifications do not appear on my Fitbit.

[MarreFitbit]

Hi there @ShreyasBhatnaga, thanks for getting back.

As mentioned, please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

However, I'd recommend to take a look at the article: How do I get notifications from my phone on my Fitbit device? or My Fitbit device isn't receiving notifications from my phone.

Let me know if there's anything else I may do to help you.