Oneplus 2 not detect Charge HR

[sribhargav]

After recenct OS update, all Bluetooth sync vanished and when I try again, mobile is not able to detect my Charge HR, but able to detect my wife Alta, . I even uninstalled and reinstalled App, no help


AppVersion = 2.33 (2183029) RELEASE
AppVersion chain = 2.33 (2183029) RELEASE
Breadcrumbs: com.fitbit.settings.ui.HelpPageActivity,com.fitbit.home.ui.HomeActivity,com.fitbit.synclair.ui.PairActivity,com.fitbit.onboarding.landing.LandingActivity,com.fitbit.synclair.ui.PairActivity
Google Play Services certified = unknownBTLE library: Google
Build.DISPLAY: ONE A2003_24_160826
Build.MANUFACTURER: OnePlus
Build.MODEL: ONE A2003
Build.PRODUCT: OnePlus2
Build.DEVICE: OnePlus2
Build.BRAND: OnePlus
Build.BOARD: msm8994
Build.VERSION.RELEASE: 6.0.1
Build.VERSION.SDK_INT = 23

[RobertoME]

Hi there @sribhargav, welcome aboard to our Community.  Note that your tracker will sync with your mobile app and not through your Bluetooth setting so don't worry if your mobile devices is detecting your wife's Alta. As long is not pair to your account it wont interfere with your Charge HR.

Make sure your device is in our list of Supported Devices. If is not in our list, it does not mean is not compatible, but is just we cannot guarantee it will work flawlessly with your mobile. So my first recommendation is to follow these instructions: Syncing troubleshoot for Android app.

Keep me posted how it goes in case the issue persist.