help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Only Calories tile is updating

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-27-2019 10:46 - last edited on ‎08-28-2019 15:13 by Fitbit Moderator

‎08-27-2019 10:46 - last edited on ‎08-28-2019 15:13 by Fitbit Moderator

Dashboard only Calories no steps and Distance and locked out of apps not happy .

 

Moderator edit: Subject for clarity 

Best Answer
0 Votes
3 REPLIES 3

‎08-28-2019 15:10 - last edited on ‎09-17-2025 11:28 by Fitbit Moderator

‎08-28-2019 15:10 - last edited on ‎09-17-2025 11:28 by Fitbit Moderator

Hi @greengrocer123, it's nice to see you again participating here in the Community Forums, welcome back!

I appreciate the information and details that were shared in your post. To better assist you with this, can you please let me know which Android device you're currently using? When was the first time you experienced this and how many times since then? If you haven't already done so, please follow the next steps:

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app. 
  6. Login using your credentials.
  7. Sync your Fitbit and let me know if the issue persist.

Keep me posted. 

Best Answer
0 Votes

‎08-28-2019 15:24

In response to RicardoFitbit

‎08-28-2019 15:24

Nokia 6 the latest app from Google Play since it was updated a week ago my
Dashboard is totally different as explained.Although I have a Fitbit Flex
does that matter .

Thanks Brian
Best Answer
0 Votes

‎09-03-2019 18:45 - last edited on ‎09-17-2025 11:28 by Fitbit Moderator

In response to greengrocer123

‎09-03-2019 18:45 - last edited on ‎09-17-2025 11:28 by Fitbit Moderator

Thanks for your reply and update @greengrocer123, sorry for the delay in responding your post.

Let me share with you that the Nokia 6 mobile device isn't compatible with our products and services, which can deliver certain connection difficulties and a proper function of our Fitbit app tiles. So we can move forward, can you please try with another mobile device that's compatible so we can determine if this situation is occurring due to compatibility concern explained? To learn more about the new dashboard design, please check: What’s the new Fitbit app experience?

Looking forward to your reply.

Best Answer
0 Votes