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Only Calories tile is updating

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‎08-27-2019 10:46 - last edited on ‎08-28-2019 15:13 by Fitbit Moderator

‎08-27-2019 10:46 - last edited on ‎08-28-2019 15:13 by Fitbit Moderator

Dashboard only Calories no steps and Distance and locked out of apps not happy .

 

Moderator edit: Subject for clarity 

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3 REPLIES 3

‎08-28-2019 15:10

‎08-28-2019 15:10

Hi @greengrocer123, it's nice to see you again participating here in the Community Forums, welcome back!

 

I appreciate the information and details that were shared in your post. To better assist you with this, can you please let me know which Android device you're currently using? When was the first time you experienced this and how many times since then? If you haven't already done so, please follow the next steps:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app. 
  6. Login using your credentials.
  7. Sync your Fitbit and let me know if the issue persist.

 

Keep me posted. 

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‎08-28-2019 15:24

In response to RicardoFitbit

‎08-28-2019 15:24

Nokia 6 the latest app from Google Play since it was updated a week ago my
Dashboard is totally different as explained.Although I have a Fitbit Flex
does that matter .

Thanks Brian
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‎09-03-2019 18:45

In response to greengrocer123

‎09-03-2019 18:45

Thanks for your reply and update @greengrocer123, sorry for the delay in responding your post.

 

 Let me share with you that the Nokia 6 mobile device isn't compatible with our products and services, which can deliver certain connection difficulties and a proper function of our Fitbit app tiles. So we can move forward, can you please try with another mobile device that's compatible so we can determine if this situation is occurring due to compatibility concern explained? To learn more about the new dashboard design, please check: What’s the new Fitbit app experience?

 

Looking forward to your reply.

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