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Only able to sync when uninstalling the Fitbit App

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‎12-21-2021 08:12 - last edited on ‎12-22-2021 08:47 by Fitbit Moderator

‎12-21-2021 08:12 - last edited on ‎12-22-2021 08:47 by Fitbit Moderator

The only way I get this thing to sync is if I uninstall the app and then add a new device. I've had to do this with this watch ever since I bought it almost 2 years ago. It was a waste of my money I wish I could get my money back.

 

 

Moderator edit: Updated subject for clarity. 

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‎12-21-2021 23:09 - edited ‎12-22-2021 09:16

‎12-21-2021 23:09 - edited ‎12-22-2021 09:16

Hi @YvetteOD - there are surely better solutions to the syncing problem, but it depends on which watch and which phone you have.

Have a look at Why won't my Fitbit device sync? you might find the solution that works for you.

 

If not, provide the details in this topic when contacting Fitbit Support directly. They may be able to help you.

Also reachable via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

Author | ch, passion for improvement.

View best answer in original post

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‎12-21-2021 23:09 - edited ‎12-22-2021 09:16

‎12-21-2021 23:09 - edited ‎12-22-2021 09:16

Hi @YvetteOD - there are surely better solutions to the syncing problem, but it depends on which watch and which phone you have.

Have a look at Why won't my Fitbit device sync? you might find the solution that works for you.

 

If not, provide the details in this topic when contacting Fitbit Support directly. They may be able to help you.

Also reachable via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

Author | ch, passion for improvement.

Best Answer