Pace/Lap display in Exercise

[Jdmcb66]

I have a Charge 6 and Iphone and within the past few days my laps/pace on my exercise details page has gone crazy.  I walked tonight, 2.23 Miles at average 19' pace.  The detail at the bottom says Lap 1 - 11'41"/mi = 3.63 miles.  I know my laps are set at 1.0 mi. I have gone back and earlier exercises that had lap1, lap 2, etc... now have similar one lap with ludicrous distances and no individual laps.  This makes me nuts, as a runner I want to know what my lap times are for training and improvement.

Anyone that can help would make me very happy.

[mlybakes]

Hello, 

I am also experiencing this issue. Charge 5 and Android app, all systems up to date. Please help to get this fixed. This is a key function and should work properly. 

Thanks

[rb3016]

As of today, Tuesday, April 1st my pace laps are displaying the correct stats in 1.0 miles after 2 months of the 1.61 miles. The App version on my phone (S24 Ultra) is Fitbit 4.38.

[JenBanner]

That's great news! For me, I ran yesterday morning and it still showed 1.61.

Jen

[rb3016]

Jen,

My only suggestion is to tap back anf forth on your fitbit from miles to kilometers on your lap rule edit. Once you have done that restart your fitbit. Check your app on your cell phone for App version 4.39.2. Restart cell phone. Good luck!

Robert

[mhouse]

I've updated to 4.40,uninstalled/reinstalled the Fitbit app, restarted phone, restarted my Charge 2.  Still showing incorrect pace & 1.61 mi in the Pace breakout on today's run (4/2/25).  I have the iOS app but I think they combined the threads a while ago since the problem exists in both iOS & Android apps.

[JuanFitbit]

Hi everybody! Thank you for your further reports, updates and screenshots. 

I've informed our team about your messages and shared the screenshots with them so that they know how it appears to you all. 
They will continue working on a solution. 

I'll update the thread as soon as we receive further info. 

[JenBanner]

I’m can’t believe it, but this actually worked! I know see my mile splits for the first time in months! 

[LFortier]

My miles laps have been fixed but when I export my exercise to look at it on a map it shows up broken down by kilometers and there is no way to turn it back into miles. Which is very odd, because in the map in the app it is in miles. 

[JJFlo]

I have a Versa 4 and iPhone 14 with IOS 18.3.2.  Fitbit app version is 4.3.9.  For my last two runs, the pace displays the correct units (per 1 mile).  It took months for this fix but glad it’s finally addressed.  

[LFortier]

 This screen shot from the app show the map with mile markers and the second shows the lap times in miles. 

 But when I export my exercise to view it in a google map. It is broken down by kilometers. 

Please fix this issue. 

[HBT06]

My pace per mile is finally working!!!!! 

[mhouse]

I thought so too since it actually shows 1 mile in pace breakout but the pace is still incorrect. There’s no way that the individual laps are all less than the average pace. I have notifications on, for this jog both laps said the average was close to 11’30” consistent with the average pace in the exercise detail.  The Pace breakout has splits 10’12” - 11’00” which are off by ~1 minute. Please get this right!

[JuanFitbit]

Hi everybody! Thank you for  your messages, feedback and pictures shared.

Good news everybody!

Our team informed me that the issue should be solved by now. 
Please make sure that you have the latest Fitbit App installed, and restart your phone once you installed it. (off/on).

Please comment here, like our friend @HBT06 if the issue was solved for you or you still need assistance. 

[JuanFitbit]

Hi everybody ! Thank you for your messages and confirmations. 

As you have confirmed that the issue has been solved, I'll be closing this thread. 

We have opened a new thread where the issue with the marks on the map are on the wrong unit. 

If you want to comment about it, please visit this new thread. Dots in maps Pace/Lap have the wrong distances