help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Past runs lost in exercise logs

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-29-2019 05:22

‎11-29-2019 05:22

Recently I went back into the exercise logs and I found two runs from a couple months back are just gone. They were races so it would be nice to get the data back.

 

Any thoughts?

Best Answer
0 Votes
3 REPLIES 3

‎12-01-2019 13:01 - last edited on ‎05-13-2024 13:54 by Fitbit Moderator

‎12-01-2019 13:01 - last edited on ‎05-13-2024 13:54 by Fitbit Moderator

Hi @CarloN. It's great to see you here again.

Thanks for bringing this to my attention. It's odd that your two previous runs aren't displayed in the history and let's work on this together. Just to confirm besides those two runs, did the same happen with other exercises or stats (steps, distance, etc)? Also, are you able to see those runs on the fitbit.com dashboard?

I'd recommend to try the following steps:

  1. Log out from the Fitbit app.
  2. Verify if the Fitbit app is updated to the latest version.
  3. On your phone's settings, tap on Apps > Fitbit > Storage > Clear Cache.
  4. Go back one screen, tap on the force stop option and reboot your phone.
  5. Open the Fitbit app, log back in and check your exercise logs.

Let me know how everything goes.

Best Answer

‎12-01-2019 15:10

In response to LizzyFitbit

‎12-01-2019 15:10

Thanks for responding.  Oddly enough, the day after I posted about the issue, one of the runs reappeared. I did update the Fitbit app last night, and after I saw your response I checked again and now the other run is back. I am still baffled -- where is the data stored in the first place? Not on my phone, I'm guessing...

Best Answer
0 Votes

‎12-02-2019 10:39 - last edited on ‎05-13-2024 13:53 by Fitbit Moderator

In response to CarloN

‎12-02-2019 10:39 - last edited on ‎05-13-2024 13:53 by Fitbit Moderator

Hi @CarloN. It's nice to see you here again.

That's fantastic news! Thanks for your efforts, as well for updating the app. It's odd that your runs disappeared without warning, but I'm glad that that they're back on your account. Don't hesitate to reply back if you have a similar behavior in the future.

In case you have some spare time, I’d like to invite you to visit our Discussion Board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

Hope to see you around! 😊

Best Answer