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Paused workouts not logging

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‎07-17-2017 17:20

‎07-17-2017 17:20

When I'm tracking a run & need to pause (we have some roads closed near me & I've been stopped for directions on several occasions), I hit resume & continue on my way....When I finish the run, it won't log it and count it as one of my 5 workouts for the week......this is very frustrating because when I go back & manually add the workout, it adds steps, miles, calories burned & active minutes that I didn't earn.

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‎07-17-2017 22:07

‎07-17-2017 22:07

That is a known problem; for the time being, just have to avoid using pause.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎09-01-2017 14:37

‎09-01-2017 14:37

Hello, I have a Charge HR 2 and I have an LG V20. Lately if I hit 'pause' while I'm exercising (usually to attend to my 3 month old) and even though I resume the exercise and finish, it will not show that I did exercise after. It will show the increase in steps, miles, active minutes, calories burned etc., but doesn't even show I did exercise that day. It's as though it just disappears completely and it's so frustrating especially since I'm working really hard to get baby weight off and I like to keep track of the exercise I'm doing and see the stats for it. My phone and app are up to date, I've uninstalled and reinstalled the app, I've logged out and back in. I don't know how to fix this. Help! 

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